At Hearthstone Hotel, we aim to provide a clear and reliable reservation experience. This policy outlines how bookings, cancellations, and refunds are handled.

Booking Policy

Reservations can be made through our website or via trusted third party booking platforms. A valid payment method is required to confirm your booking.

All bookings are subject to availability and confirmation. Guests are advised to review room details, dates, and policies carefully before completing the reservation.

For any special requests or preferences, guests are encouraged to contact the hotel directly to ensure arrangements can be accommodated.

Cancellation Policy

Cancellation terms may vary depending on the rate type, season, or booking platform used.

• Flexible bookings may be cancelled within the specified cancellation window without penalty
• Standard bookings may require advance notice for cancellation to avoid charges
• Certain promotional or discounted rates may be non refundable

Guests should review the cancellation terms at the time of booking for complete details.

Refund Policy

Refunds are processed based on the cancellation terms associated with your booking.

• Eligible refunds will be issued to the original payment method
• Processing timelines may vary depending on your payment provider or booking platform
• No refunds will be issued for non refundable bookings or missed stays

For bookings made through third party platforms, refund requests must be handled directly through the respective provider.

Modification Policy

Changes to reservation dates or room types are subject to availability and applicable rate differences.

We recommend contacting the hotel as early as possible to assist with any modifications.

No Show Policy

In case of a no show, the full booking amount or applicable charges may be applied as per the reservation terms.

Early Departure

Guests who choose to check out before their scheduled departure date may be subject to applicable charges based on the booking conditions.

Contact for Assistance

For any questions related to bookings, cancellations, or refunds, please contact us:

Email: reservations@micmachotel.com
Phone: +1 (902)-469-5850